What must drivers do if they need to cancel a booking?

Drivers are required to notify the passenger and provide a valid reason for canceling a booking in advance to maintain professionalism and good customer service. This protocol ensures that passengers have adequate time to make alternative arrangements, thus minimizing inconvenience. Effective communication helps to build trust and fosters a positive experience, even in situations where plans change unexpectedly.

By notifying the passenger upfront and explaining the reason for the cancellation, the driver demonstrates respect and consideration for the passenger's time and needs. This practice not only aligns with regulations and standards expected in the private hire industry but also enhances the overall reputation of the service.