Which behavior is essential for a chauffeur when dealing with difficult passengers?

Listening carefully and remaining calm is essential behavior for a chauffeur when dealing with difficult passengers because it fosters effective communication and helps de-escalate tense situations. By actively listening, the chauffeur shows respect for the passenger's concerns, which can help alleviate frustration and build rapport. Remaining calm under pressure is critical, as it allows the chauffeur to maintain control over the situation and provide professional service despite the passenger's attitude. This approach not only ensures a more pleasant experience for both the chauffeur and the passenger but also enhances the reputation of the service provided.